privacy policy

Privacy Policy – Saya (Sultanate of Oman)

Introduction

This Privacy Policy explains how Saya collects, uses, stores, and protects users’ personal information when using the website, application, or any related services.

Saya is committed to protecting your privacy and handling your personal data in accordance with the applicable laws and regulations of the Sultanate of Oman, including consumer protection requirements and relevant privacy regulations.

By using Saya’s website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1) Information We Collect

When registering or using Saya services, we may collect certain personal information, including:

  • Full name,

  • Shipping or billing address,

  • Email address,

  • Phone number,

  • Date of birth,

  • Account information,

  • Payment information,

  • Any additional information you voluntarily provide when contacting us or using our services.

We may also request additional documents to verify identity when necessary, such as:

  • National ID,

  • Passport,

  • Driving license,

  • Or other official identification documents.

2) Financial Information & Payment Methods

We may collect payment-related information such as:

  • Bank card details,

  • Electronic payment information,

  • Or bank transfer details,

for the purpose of:

  • Processing payments,

  • Completing orders,

  • Fraud prevention,

  • And transaction verification.

Payment information is processed through authorized and secure payment service providers according to industry security standards.

3) Technical Information & Cookies

Saya may automatically collect certain technical information, including:

  • IP address,

  • Browser type,

  • Device type,

  • Visited pages,

  • Browsing and usage times.

Saya uses Cookies and similar technologies to improve user experience and analyze website performance.

Cookies used by Saya do not directly contain personal information. You may disable Cookies through your browser settings; however, some website features may not function properly afterward.

4) How We Use Personal Information

Personal information may be used for the following purposes:

  • Creating and managing accounts,

  • Processing orders, payments, and shipping,

  • Providing customer service and technical support,

  • Improving website quality and services,

  • Sending account or order notifications,

  • Sending promotional offers and marketing communications with user consent,

  • Preventing fraud, misuse, or illegal activities,

  • Complying with legal and regulatory obligations.

5) Marketing Communications

By registering or using Saya services, you may receive promotional or marketing communications through:

  • Email,

  • SMS,

  • Or messaging applications.

You may opt out of marketing communications at any time through:

  • The unsubscribe link,

  • Or by contacting customer support.

6) Sharing Information with Third Parties

Saya does not sell or rent personal information to third parties.

However, some information may be shared only when necessary with:

  • Shipping and delivery companies,

  • Payment service providers,

  • Banks,

  • Government or regulatory authorities when legally required,

  • Or technical service providers involved in operating the website.

Such sharing is limited to what is necessary to provide services or comply with legal obligations.

7) Legal Disclosure

Saya may disclose personal information if required by:

  • Applicable laws,

  • Court orders,

  • Or requests from competent governmental authorities,

or if disclosure is necessary to:

  • Protect Saya’s rights,

  • Prevent fraud,

  • Investigate violations or unlawful activities,

  • Or protect the safety of users.

8) Protection of Personal Information

Saya implements appropriate technical and organizational security measures to protect personal data against:

  • Unauthorized access,

  • Misuse,

  • Alteration,

  • Disclosure,

  • Or destruction.

However, no method of data transmission over the internet is completely secure, and users remain responsible for maintaining the confidentiality of their account credentials and passwords.

9) Your Use of Other Users’ Information

If you obtain information related to other users through the platform, you agree to use it only for purposes directly related to authorized transactions or services.

You are prohibited from:

  • Using others’ data for marketing purposes,

  • Sharing it,

  • Selling it,

  • Or exploiting it in any unauthorized manner.

10) External Links & Third-Party Services

Saya’s website may contain links or services provided by third parties.

Saya is not responsible for the privacy practices, content, or policies of third-party websites or services. Users are advised to review the privacy policies of such third parties before using their services.

11) Children’s Privacy

Saya services are not directed toward children under the legally permitted age according to applicable laws, and Saya does not knowingly collect children’s personal data without appropriate parental or legal consent.

12) Changes to This Privacy Policy

Saya reserves the right to modify or update this Privacy Policy at any time.

Any updates will be published on this page, and continued use of the website after updates constitutes acceptance of the revised policy.

13) Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, you may contact us through:

Email:
[email protected]

Phone:
+96876550008

Or through Saya’s official communication channels available on the website.

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